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CRM Business Solution Advisor
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Avanade
Date: Apr 21, 2013
Location: Montreal, QC, CA
CRM Business Solution Advisor(Job Number:14674)
Description
The CRM Business Solutions Advisor (BSA) will provide technical and solution envisioning expertise to the Avanade, Microsoft and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts and provide customized product demonstrations. The BSA will specialize in Microsoft Dynamics CRM Solutions and therefore provide deep expertise in lead qualification, opportunity assessment, opportunity development and proposal development.
Responsibilities:
Sales Support (60%)
Proactively develop and deliver selling messages
Work with the sales team to develop and execute selling strategies
Provide pre-qualification expertise to evaluate customers business needs and align them based upon Avanade differentiators
Help the customer establish a buying vision
Manage customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets
Deliver quality presentations (written and oral) and customized product demonstrations
Serve as solution lead for new opportunities and direct large proposal efforts
Find and generate leads through effective networking skills
Solution Development (20%)
Build relationships with Accenture, Microsoft, industry groups and customers
Assist the Marketing Manager in developing and executing plans for brand development, customer referrals, market awareness and market positioning
Represent Avanade at relevant customer and industry events and write POV documents which create positive exposure for Avanade,
Contribute to the development of Avanade intellectual property, including assets and knowledge capital
Evangelize the CRM solution within the region
Customer Delivery (20%)
Perform requirements analysis
Project kickoff support
Customer/Prospect training
OBJECTIVES / METRICS:
Sales Support (sales and revenue targets)
Solution Assets
Harvesting of field-generated assets
Maintaining skills and certifications
Be active in Avanade technology communities; demonstrate leadership
Qualifications
KNOWLEDGE AND SKILL REQUIREMENTS (TECHNICAL AND FUNCTIONAL):
Deep functional and technical acumen and understanding of Microsoft Dynamics CRM and xRM platform
Understand and articulate integration architectures including development tools/products, and standards
Strong customer service orientation
Business Process Analysis and Design
Industry Expertise (Healthcare, Financial Services, etc.)
Sales Force Automation
Marketing
Customer Service
Contact/Call Center
Familiarity with the following products:
Exchange
SharePoint
Windows Server
Active Directory
IIS
SQL Server
.NET , XML, SOAP
Microsoft Office
BizTalk
PROFESSIONAL BACKGROUND (EDUCATION & QUALIFICATIONS, YEARS OF EXPERIENCE)
Minimum BS/BA in a technical discipline or equivalent.
5+ years experience in CRM either in pre sales, customer solution development or delivery
Technical/Other Skills: Microsoft CRM, Microsoft SharePoint, strong background on Microsoft technologies/trends.
A minimum of 2 years of experience working with web development tools and architectures.
A minimum of 3 years experience with multiple platforms: Web Servers, NT, Windows 2000, and Application Servers.
Bilingual would be an asset in this role
PROFESSIONAL SKILLS:
Demonstrated success in the leading and managing of people in a team-based environment.
Strong written and verbal communication skills with emphasis on presentation abilities.
Strong consulting skills.
Avanade® Is An Equal Opportunity Employer. Avanade promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status.Reside in the specified metropolitan area and have established contacts within that geographies business community
Primary Location:Canada-Quebec-Montreal
Other Locations: Canada-Ontario-Toronto
Travel:No |
Job Type: Standard
Region:- Sales & Marketing - NA
Job: Dynamics CRM
Capability Group: BizDev
LOC:CAN
Description
The CRM Business Solutions Advisor (BSA) will provide technical and solution envisioning expertise to the Avanade, Microsoft and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts and provide customized product demonstrations. The BSA will specialize in Microsoft Dynamics CRM Solutions and therefore provide deep expertise in lead qualification, opportunity assessment, opportunity development and proposal development.
Responsibilities:
Sales Support (60%)
Proactively develop and deliver selling messages
Work with the sales team to develop and execute selling strategies
Provide pre-qualification expertise to evaluate customers business needs and align them based upon Avanade differentiators
Help the customer establish a buying vision
Manage customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets
Deliver quality presentations (written and oral) and customized product demonstrations
Serve as solution lead for new opportunities and direct large proposal efforts
Find and generate leads through effective networking skills
Solution Development (20%)
Build relationships with Accenture, Microsoft, industry groups and customers
Assist the Marketing Manager in developing and executing plans for brand development, customer referrals, market awareness and market positioning
Represent Avanade at relevant customer and industry events and write POV documents which create positive exposure for Avanade,
Contribute to the development of Avanade intellectual property, including assets and knowledge capital
Evangelize the CRM solution within the region
Customer Delivery (20%)
Perform requirements analysis
Project kickoff support
Customer/Prospect training
OBJECTIVES / METRICS:
Sales Support (sales and revenue targets)
Solution Assets
Harvesting of field-generated assets
Maintaining skills and certifications
Be active in Avanade technology communities; demonstrate leadership
Qualifications
KNOWLEDGE AND SKILL REQUIREMENTS (TECHNICAL AND FUNCTIONAL):
Deep functional and technical acumen and understanding of Microsoft Dynamics CRM and xRM platform
Understand and articulate integration architectures including development tools/products, and standards
Strong customer service orientation
Business Process Analysis and Design
Industry Expertise (Healthcare, Financial Services, etc.)
Sales Force Automation
Marketing
Customer Service
Contact/Call Center
Familiarity with the following products:
Exchange
SharePoint
Windows Server
Active Directory
IIS
SQL Server
.NET , XML, SOAP
Microsoft Office
BizTalk
PROFESSIONAL BACKGROUND (EDUCATION & QUALIFICATIONS, YEARS OF EXPERIENCE)
Minimum BS/BA in a technical discipline or equivalent.
5+ years experience in CRM either in pre sales, customer solution development or delivery
Technical/Other Skills: Microsoft CRM, Microsoft SharePoint, strong background on Microsoft technologies/trends.
A minimum of 2 years of experience working with web development tools and architectures.
A minimum of 3 years experience with multiple platforms: Web Servers, NT, Windows 2000, and Application Servers.
Bilingual would be an asset in this role
PROFESSIONAL SKILLS:
Demonstrated success in the leading and managing of people in a team-based environment.
Strong written and verbal communication skills with emphasis on presentation abilities.
Strong consulting skills.
Avanade® Is An Equal Opportunity Employer. Avanade promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status.Reside in the specified metropolitan area and have established contacts within that geographies business community
Primary Location:Canada-Quebec-Montreal
Other Locations: Canada-Ontario-Toronto
Travel:No |
Job Type: Standard
Region:- Sales & Marketing - NA
Job: Dynamics CRM
Capability Group: BizDev
LOC:CAN
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Apply Now -
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